Customer Returns Policy

Please contact us by email or phone in the unlikely event that your good(s) are faulty or you have received the wrong item, so that we can resolve the problem straight away.

30 day “no hassle” Returns Policy

We hope you love your Opticaid goods but if you are not 100% satisfied, you have 30 days to return your goods for a refund.

To be eligible for a return we must receive the goods 30 days after you have received them (unless we have an extended returns period) and goods must be in the same condition as received. Goods must be unworn and unused with tags on, and in their original packaging. Items that show signs of use cannot be refunded or exchanged.

Our refund policy does not affect your statutory rights.

Goods should be returned to:

Returns
Opticaid UK Ltd
Sizers Court
Henshaw Lane
Yeadon
Leeds LS19 7DP
United Kingdom

Returned items should be well packaged. Ideally, you should use the same delivery box / package in which you received your goods.

Please include the returns paperwork in the package so that we can arrange a refund promptly.

We recommend that you obtain proof of postage when returning goods to us.

Please contact us if you have any questions about returning your goods at sales@opticaid.net.

Customers are responsible for the cost of returning goods.

Exchanges

The fastest way to exchange an item is to return the item you have, and make a separate purchase for the new item.

Refunds

You will receive your refund once your returns have been received and processed. We process returns within 3 working days of receipt. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refunds but it is typically up to 7 working days.

Please note that items bought as presents can only be returned by the purchaser.

If you have received free postage when buying from us and you wish to return an item for a refund, we reserve the right to deduct a pro-rata P&P charge from the refunded amount in respect of our postage costs.

Trade Account Returns Policy

Please refer to our Terms and Conditions Trade Buyer Inspection of Goods Upon Receipt.

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        This test is designed to identify what strength of reading glasses may be suitable. Remaldi® reading glasses are suitable for presbyopia – the gradual loss of the eyes ability to focus on nearby objects, which is a natural and annoying part of getting older!

        If you are wearing glasses please take these off and sit 35cm away from your screen or hold your phone screen 35 cm away ( important). Then start the test.

        Start Again

        Can you read this clearly?

        Can you read this clearly?

        Can you read this clearly?

        Can you read this clearly?

        Can you read this clearly?

        Can you read this clearly?

        Your Results Are In!

        We recommend low strength reading glasses, with a lens strength of:

        +0.0

        It is also advisable to visit your optician to thoroughly assess your close up visual needs.

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